Help Desk Engineer Salary in 2023

Information engineers typically earn higher educational levels compared to help desk engineers. Specifically, they're 7.8% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree. The role of a Service Desk Engineer is one that requires constant attention to detail.

  • Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar.
  • We’re looking for a service desk engineer to join our team and provide level 1 support to our customers.
  • It offers the opportunity to work with a variety of technologies, solve problems, and help people.
  • Alternatively, you may choose to move to a different organization where you can take on a more senior role.
  • We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

This means that service desk engineers will need to focus on providing excellent customer service and resolving issues quickly and efficiently. Help desk engineers and desk support technicians both require similar skills like "troubleshoot," "help-desk support," and "technical support" to carry out their responsibilities. A help desk engineer provides technical support to end-users, both remotely or in-person.

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While many existing roles are unfilled due to a lack of qualified candidates, there are also newly-created positions that have been developed to meet the needs of new and emerging technologies. And working with and training end users is a big part of keeping an organization secure. CompTIA Project+ gives business professionals the basic concepts to successfully manage small- to medium-sized projects. An IT project manager should have extensive knowledge of technology set realistic expectations for projects.

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Gender Breakdown for Help Desk Engineers

CompTIA Linux+ validates your Linux skills so employers know you have the skills to make the most out of their data science tools. As companies continue to collect data, having a qualified IT pro on staff that knows exactly how to extrapolate, analyze and secure this information is becoming more and more important. And as careers in data start to expand, so does the opportunity for those coming from the help desk. The CompTIA Cybersecurity Career Pathway can take you in many different directions. Adding CompTIA Cybersecurity Analyst (CySA+) or CompTIA PenTest+ will take your career to the next level. If you’re a methodical thinker who’s good at monitoring processes and making sure everything runs smoothly, then CompTIA Server+ may be a good next step for you.

Technical support service desk engineers may also receive on-the-job training to learn the specific systems and processes of their company. This training may include learning the company’s ticketing system, troubleshooting software and other processes. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. As customers become more demanding, businesses are beginning to focus on providing a better customer experience.

Average help desk engineer salary

If you have a sharp, analytical mind with a propensity for numbers and an interest in programming, this specialization may be the right fit for you. This open-source operating system is quietly running nearly all supercomputers and cloud servers that power our daily lives. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support.

  • They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
  • To write an effective helpdesk engineer job description, begin by listing detailed duties, responsibilities and expectations.
  • While similarities exist, there are also some differences between help desk engineers and desktop support specialist.
  • CompTIA PenTest+ is intended for cybersecurity professionals like penetration testers and vulnerability analysts who are tasked with scanning, identifying, exploiting, reporting and managing vulnerabilities on a network.
  • "escalate," "provide technical assistance," "help desk," and "mac" are skills that commonly show up on help desk engineer resumes.
  • A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
  • Service desk engineers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

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